Your order will be shipped within 1–2 business days after receipt of payment.

Please note: For orders over €1,000 outside the EU, the shipping process may be slightly delayed as we need to request additional customs documents in such cases.

Within Germany, the delivery time is usually 1–2 business days. For customers within the EU, shipping takes 1–3 business days. Outside the EU, delivery may take 1–7 business days – depending on the destination country and the shipping provider.

Please allow us 1–2 business days after receiving payment to prepare your order. If your order has not been shipped after this period, please contact us via email – we will address your request as quickly as possible.

Within Germany, we ship to private customers (B2C) via DHL and to business customers (B2B) via FedEx. For international shipments, we generally use FedEx as well. In the case of particularly large or heavy items within the EU, we rely on experienced freight forwarding companies. All shipping methods we use are trackable and insured, ensuring your order arrives safely and reliably.

Pickup in 45525 Hattingen is generally possible. Please select the shipping method “Pickup” during the ordering process to avoid shipping costs.

Important: Pickup is only possible after payment has been received. Cash payment on site is only allowed with prior agreement. Please contact us in advance to schedule a fixed pickup appointment.

Returns are possible within 30 days after delivery.
After this period, returns are unfortunately no longer accepted.

We do not offer a traditional warranty, but you have a 30-day return policy with us. During this period, you can return the item without any issues, provided it is in its original condition.

If you have any questions regarding returns or the condition of an item, feel free to contact us – we’re happy to assist you.

Unfortunately, it is not possible for us to test the items before sale. If the item does not work, please contact us and we will provide a replacement or refund your money.

If a desired item is currently unavailable, please send us a non-binding inquiry by email to info@usetronic.de. Our team will gladly check whether and when the item will be available again – or if we can offer you a suitable alternative.

Your item is defective? In this case, please contact us via email at info@usetronic.de. We will take care of a replacement or a refund as quickly as possible.

No, we currently do not offer a repair service. We focus exclusively on the purchase and sale of industrial electronics components.

Then don’t hesitate to contact us! Feel free to call us anytime at +49 0170 9611516 – or alternatively send us an email at info@usetronic.de. We will take care of your request as quickly as possible and are happy to assist you.